Careers
Business Operations Manager - London, UK
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London, UK
Business Operations Manager - London, UK

The Business Operations Manager is responsible for ensuring flawless coordination between our teams while revenue is maximised and our partners are provided world class service. We’re looking for a naturally inquisitive and analytical person with a proven track record and customer-first attitude. 


About the
Growth, Support & Operations 
team:

Customer Success is a diverse group of problem solvers with infinite technical curiosity. Together, we build trusted client partnerships that produce mutual wins through collaboration, empathy, and a readiness to challenge the status quo. We look for people who are consultative, analytical, technically minded, and passionate about helping others.

Responsibilities:
  • Overseeing projects and initiatives that focus on achieving partner success 
  • Creating, implementing and optimizing scalable processes to prepare the company for hyper growth
  • Help answer key business questions to drive our business forward and grow revenue
  • Identify both weaknesses and opportunities within the business and create revenue-maximizing opportunities
  • Driving discipline and data accuracy in pipeline reporting
  • Helping manage global staff, vendors & partnerships
  • Performing regular team audits to assess key efficiency indicators 
  • Effectively collaborate with cross functional teams, commercial, account management, product, etc. to improve processes and increase knowledge and asset sharing

Performance Profile:
  • Relevant experience in sales operations, business consulting or finance operations
  • Experience working with or as account manager/customer success/seller within a media company or an agency
  • Deep understanding of the tech landscape and advertising world, digital media revenue ecosystem, web technologies and advertising measurements and analytics
  • Strategic mindset - you will be able to anticipate potential roadblocks and keep ahead of the curve with emerging trends
  • Impeccable attention to detail
  • Strong organisational skills and ability to keep on top of contact reports, status reports, client and meeting management
  • Great communication and interpersonal skills

Office hours:

Our London office is based at the bright and spacious WeWork London Victoria. We offer a flexible 3-days in the office and 2 days remote work setup.

Where:
London, UK
Team:
Growth, Support & Operations 
Position Type:
Full Time
Updated:
March 29, 2021
Why join us:
1. Work from anywhere
Our technology is used by some of the world’s leading storytellers at companies such as USA Today, Forbes, Guardian or Google.
2. Build awesome products
We share a passion for building world leading editorial and commercial products that influence the lives of millions.
3. Competitive compensation
We offer fair and competitive compensation, for all our team members.
4. Twice yearly global meet-ups
Our global teams meet up twice a year for a week of work, great food and drinks in the same location. Previous locations include Portofino, Lake Como and Istanbul.
5. Empower leading media brands
Our technology is used by some of the world’s leading storytellers at companies such as USA Today, Forbes, Yahoo or the Evening Standard.
6. Shape the future
We offer significant flexibility and support, to shape and develop the role as you work on existing clients and help lead new business in the future.
About Newsroom AI:
We help creators build visual content that engages, entertains and inspires millions.
The path to where we are today was never a straight line, but the common thread is our ability to thrive on change and relentlessly expand our culture, skills and entrepreneurial spirit. We’re headquartered in London, UK but operate as a fully remote, global company with teams and new career opportunities opening up from Melbourne to Cape Town, New York and Mexico City.
Newsroom AI by the numbers:
Our products reach millions of users every month, while unlocking immense commercial opportunities for our partners.
+800M
Monthly people reached
25,000
Content Creators
100
New stories published
every hour
+$25M
Revenue generated for
our partners in 2020
Our Investors:
We're backed by some of the greatest minds in media, technology and journalism.
Who uses our platform:
Our technology powers the content creation capabilities of thousands of publishers, brands, agencies and independent creators from 52+ countries around the world.
Brand Stories:
Brand Stories redefine brand-supported experiences with a format purposely engineered for the mobile age. The product helps sales organizations such as Verizon Media, Singapore Press Holdings, The Evening Standard or Lonely Planet bring to market an uniquely differentiated sponsored content experience that’s amplified across premium content using existing ad placements and infrastructure.
Editorial Content:
Web Stories enable iconic media brands such as Forbes, Vice, USA Today or Condé Nast to create engaging visual content for the Google Discover platforms. Our authoring platform is a category leader, recognised, used and advocated by Google. 
Our Values:
Our everyday work, partnerships and communication are driven by 7 operating principles.
1.
Embracing positive storytelling 
We believe in the positive change that storytelling creates among teams, generations and cultures, in our work or everyday lives.
2.
A shared mission
Our success is entirely dependent on the strength of our partnerships. We’re fully invested in building and nurturing long term relationships with all of our partners, irrespective of size or location.
3.
Radically transparent
We aim for complete transparency around our business models, hiring practices and communication of our successes and failures.
4.
Lead by helping others
We grow by sharing knowledge openly with partners and team members. The collective knowledge that we share or acquire enables us to learn faster and get better at solving problems. 
5.
Experiment our way through
We encourage trial and error with every aspect of our work. We invite everyone to dream, test, fail, try again and again.
6.
Strength in diversity
We’re committed to building a diverse and inclusive workplace to further improve our ability to serve and understand the millions of people our products are reaching.
7.
Dream big
As Marilyn Monroe put it: “Imperfection is beauty, madness is genius and it's better to be absolutely ridiculous than absolutely boring.”
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